Privacy Notice
Asharqia Chamber respects your privacy, and our objective is to provide excellent service to all our members and visitors. This privacy notice is formulated in accordance with the Personal Data Protection Law and Regulations in the Kingdom of Saudi Arabia to help you understand the nature of the data we collect from you and how this data will be treated by Asharqia Chamber.
This privacy notice applies to all sectors and business units within the Chamber. All staff, contractors, and vendors working either on a permanent or temporary basis are obliged to follow the outlined standards.
Why We Collect and Use Your Personal Data
To provide you with the highest standard of services and support, we collect and use your personal data.
The legal basis for processing your personal data is:
1. Contractual – to fulfill our service obligations to you.
2. Legitimate Interest – for activities such as certain types of marketing, preventing fraud, and ensuring network and information security.
3. Consent – for activities such as information dissemination, events, and certain types of marketing.
4. Legal Obligation – to comply with government requirements including, but not limited to, national security and protection of public health.
5. Public Interest – for processing based on public entities' requests or for public interest purposes, e.g., awareness campaigns.
The purposes of this data collection include, but are not limited to:
- Enabling us to develop, enhance, market, and deliver services to our members.
- Supporting our operations to ensure continuity and quality of our services.
- Understanding your needs as members and recommending services or events that would be relevant to you.
- Communicating new initiatives, events, and services launched by the Chamber.
- Resolving any queries or complaints you may have and providing you with a personalized experience across all our channels.
- Providing reports to third parties where such reports don't contain any personal information about you or any information that may identify you as a person, in accordance with local privacy regulations.
- For fraud prevention, where we process your data to protect against and detect fraud, misuse, or damage to our systems.
In addition, Asharqia Chamber may work with other entities to ensure quality of service is provided. If your personal data is disclosed to these entities, it shall be restricted to the purposes specified in this privacy notice for which you have provided consent.
We use cookies and similar technologies to improve your experience on our website. This includes:
- Keeping you signed in.
- Necessary operations of the website.
- Understanding how you use our website and mobile apps.
What Personal Data We Collect and Use
The main types of personal data we collect from you and use include:
- Data required when registering for our services or events (such as name, email address, address, phone number, date of birth, nationality, gender).
- Data required for you to use our services, websites, or mobile apps (such as cookies and usage data).
- Data exchanged during communications with you (such as customer support requests and feedback from you).
- Device data for service recommendations and solving technical complaints (such as Device ID).
- Data required to improve operational services and resolve system-related complaints (such as user location data).
How We Collect Your Personal Data
We may collect personal data in different ways, including:
- Services and Events – When you register, use, or sign up to become a member or participate in one of our events or services.
- Direct Interactions – When you complete a form and send it to us via our website, mobile apps, by email, post, or via a phone call. This includes any personal data you provide to us when making an inquiry or taking part in a promotion.
- Social Media Interactions – Any posts and interactions you have directly with us on social media channels.
- Browsing – Data about how you are using our website, including the date and time of your visit, the type of internet browser you use, and how you were referred to our website.
- Web Surveys – Our online web surveys enable us to gather specific data regarding issues such as your feedback on the look and feel of our website and mobile apps. Additionally, we may request information on several elements of our member services. Your feedback is vital, appreciated, and enables us to enhance the quality of services we provide. Providing your name and other details is optional.
How Long We Store Your Personal Data
Your personal data is retained only for the duration necessary to fulfill its intended purposes and meet legal, regulatory, accounting, or reporting obligations. Asharqia Chamber ensures data deletion after this necessary duration and avoids collecting third-party personal data unless required by law.
Data Protection and Disclosure
We take the protection of your data very seriously and will employ appropriate organizational and technical data protection and security measures and procedures—including internal audits, external audits, training of staff and contractors on privacy, and reporting to our audit and data governance steering committees and regulatory authorities—to safeguard your data from any unauthorized disclosure or processing.
Asharqia Chamber always maintains the privacy and confidentiality of all personal data collected. Such data may only be disclosed or shared when approved and required by law, or when we believe that such action is necessary or desirable to provide services or technical support, and according to the "Why We Collect and Use Your Personal Data" section.
We do not rent, sell, exchange, or transfer your personal data to third parties outside of Asharqia Chamber or partner organizations without your permission unless it is collected without identifiers on an aggregated basis for analytical purposes, studies, and reports, with adherence to personal data protection acts and regulations in the Kingdom of Saudi Arabia. Additionally, we may share information with trusted third parties who assist in operating our website, conducting our business, or providing services to you, provided they commit to maintaining its confidentiality.
Except in cases of extreme necessity to preserve the life or health of an individual, their vital interests, or to prevent, examine, or treat an infection, Asharqia Chamber may not transfer personal data outside the Kingdom or disclose it to a party outside the Kingdom unless this is in implementation of an obligation under a convention to which the Kingdom is a party or to serve the interests of the Kingdom.
Therefore, Asharqia Chamber will not disclose your personal data without your consent except under the following circumstances where the entity requesting disclosure is a public entity, and in which case the data will be shared in strict accordance with the controls and procedures set out in the Personal Data Protection Law of the Kingdom of Saudi Arabia:
- For security purposes.
- To implement another law.
- To meet judicial requirements.
- To protect public health or safety.
- To protect the life or health of particular individual(s).
Your Rights
As a member or visitor, you have the following rights at any time in accordance with the relevant laws, legislation, and regulations; unless there are legal, regulatory, or judicial restrictions that prevent this:
1. Right to Be Informed: You have the right to be informed about the purpose and type of personal data that Asharqia Chamber holds about you.
2. Right to Access: You have the right to access or obtain a copy of your personal data held by Asharqia Chamber through the 'Privacy' section in your member account.
3. Right to Rectify: You have the right to correct, complete, or update your personal data held by Asharqia Chamber through the 'Privacy' section in your member account.
4. Right to Withdraw Consent: You have the right to revoke your consent, block marketing calls, or stop receiving promotional messages by contacting our customer service center, accessing your member account, or visiting our offices.
Please note that the provision of personal data is a pre-contractual requirement. Therefore, failure to complete personal data collection as required by Asharqia Chamber will impact the provision of the requested services. This might include termination of requested services.
Changes to This Privacy Notice
To ensure that we continue to offer the best possible experience and the highest level of protection to you, we reserve the right to update this privacy notice as and when necessary and appropriate—for example, in compliance with new laws. Any updates to this privacy notice will be available here. We therefore recommend you check it periodically.
Secure Usage Policy
All information provided on this website is owned by the Asharqia Chamber and best practices are implemented to ensure the quality of the information. The Chamber makes all possible efforts to maintain the site's operation in a reliable and user-friendly manner. However, the Chamber does not bear any responsibility and will not be subject to any accountability or claims for the unavailability of the site due to technical problems outside the control of the Chamber.
By using this website, the user agrees not to use, encourage, promote, facilitate, or instruct others to use the Services in the following manners:
· Violation of Laws and Policies: Engaging in, promoting, or encouraging activities that violate government laws, regulations, legal agreements, or published policies issued by the Chamber.
· Unauthorized Access: Attempting unauthorized access or investigation of any service or system, including but not limited to breaches, vulnerability scans, or penetration testing.
· Service Disruption: Disrupting any Service or committing any security violations such as unauthorized access to the systems.
· Content Theft: Any theft of content, including sensitive information.
The Asharqia Chamber reserves the right to take appropriate actions against any misuse of the website and its services.
