The Chairman of the Board of Directors of Asharqia Chamber, Abdulhakeem bin Hamad Al-Ammar Al-Khalidi, announced the launch of Asharqia Chamber for a national initiative to qualify 3000 students.
This initiative would provide them with skills and knowledge required for new jobs that were approved by the Council of Ministers, which agreed on the mandatory settlement in 12 economic activities and limited them to Saudi citizens only.
This program is part of two specialized training programs for achieving job settlement.
Al-Khalidi said that the initiative would be implemented by Asharqia Chamber free of charge, and it is going to starting mid-July.
It would be conducted at different of training sporadic, each period of 4 consecutive days and it would be during the evening (from 4 pm to 9:30 pm).
The program will be held six times during the year 2018, "through which we seek to prepare and qualify 500 trainees in each period (every four days. As the total number would reach 3000 male and female trainees."
The two training programs that would be implemented by the Chamber under this initiative are effective excellence in customer service program and sales staff skills program.
Al-Khalidi explained that the first program aims to increase the skill of workers to achieve high performance and increase production; to introduce potential problems encountered in the working environment, especially with customers; to develop the behaviors of the individual and groups at different organizational levels; to raise the level of behavioral skills in dealing with others efficiently; to process and analyze customer information and data; to gain customer's loyalty and how to achieve and maintain customer's satisfaction; to achieve the effects of customer experience management on business performance (sustainability, growth, profit, efficiency and sales); and to analyze the customer's experience through the use of different measurement methodologies (customer's voice, customer's satisfaction measurement, customer's satisfaction indicators).
In order to achieve these goals, the program would discuss a number of important topics and themes, including customer service excellence and different skills; maintaining employee's behavior in all work situations; the impact of commitment to work schedules on customer's service; protocol meetings and communication with customers; ways to deal with women and the elderly and people with special needs and children; and the ideal ways to use the phone with customers, and other related topics.
The second program (sales staff skills) aims to discover the needs of customers through using smart questions; to identify the patterns of these customers and how to deal with each type of them; to develop sales' skills face to face and over the telephone; to overcome the fear of selling and responding, the ability to negotiate and persuade and develop relationships with customers; the presentation of concepts of science and art of selling and marketing modern; the specifications of the seller's excellence; training on practical steps to make the sale process successful and develop practical skills in the application of selling theories; to identify the needs of customers efficiently and effectively; the preparation of sales reports according to standards that take into account the foundations of marketing and sales; to develop presentation skills; and to break the barrier of fear and tension when standing in front of customers.
The program deals with many aspects; most notably the classification of customer segments; knowing the target customers; the relationship of needs with purchasing motives; listening skills; emotional intelligence; negotiation and persuasion skills; as well as practical training on how to deal with customer's objections and excuses; the most important reasons for the lack of customer's approval to buy; cross-selling and upward sales; time management of sales staff; the skill of handling customers' professional interdiction; search skills for potential customers to buy; and fatal mistakes in sales and how to avoid them.
Al-Khalidi said that this national initiative is one of the many initiatives that the Chamber intends to implement in response to and in response to the aspirations of the wise leadership included in the National Transformation 2020 program, which stems from the vision of the Kingdom 2030.
It is where the human element is the most crucial aspect in the implementation, "as we face the challenges of development and maintain achievements, which requires us to give additional care to the most important wealth of this giving country."
He explained that these two programs would not be the only ones, as the Chamber will implement many other similar programs that aim at developing the skills of the employees in specific activities and others.
It is noted in this regard that the registration of these programs is through the website of Asharqia Chamber.
