06/02/2017
Asharqia Chamber represented by the training
center organizes on Monday February 13, 2017 a training program allocated to men titled (the skills of collecting
the debt), which discusses several topics, notably the: the basics of finance,
credit and debt collecting.
The
aim of the program, which is held in the branch of the Chamber in Qatif over
three days from 5 pm until 9 pm, providing
the trainees with the most effective skills to increase their efficiency and ability
to collect from delaying customers to
pay with their different segments and personalities
and the strategies of negotiating with customers to persuade them to
pay, in addition to the professional and ethical commitment for all products
and services regardless of the type.
The
program discusses five sections: first, about the basics of finance, collection
and credit course and the ideal job descriptions for the professionals of collecting
and following up actions and the gradual escalation, the motives and incentives
of the delaying payment customers.
The second part of the program discusses:
different kinds of achievement Skills (by phone, the field, restoring and acquisitions), in addition to the
negotiating of the payment and using
questions in smart way and the art of
dealing with the various customer segments according to their personalities,
and Section 3 about the conditions of how to deal with the excuses, the most
common and repeated solving problems and objections by customers,
and the ability to learn more than 50 different way to search for customers delaying payment.
Section
4: talks about the laws and regulations in the Kingdom and related to debt
collection, controls the commitment of the Saudi Monetary Agency, frame
and legitimate rights of customers, standards and controls professional
collectors, and in Section 5 and the last: the program discusses the strategies
and tactics of effective process for field trips in restoring cars from customers delaying repayment.
The
program targets the telephone and field collecting
employees, the employees of sales on
credit and collection sales, lawyers, consultants and agents, and the owners of small and medium institutions
and employees to negotiate and administrators collection managers and teams,
and managers of financial, accounting and credit departments.
